The thesis
The enterprise has no system of record for its decisions.
AUTO
The problem
The firm has amnesia about its own decisions.
The gap
Firms make their most expensive calls (who staffs which account, which obligations clear first) in spreadsheets and meetings, and no one can prove the answer was right. Your systems of record store what happened. None store the reasoning: which constraint bound, what the tradeoff cost, who overrode it and why. So the same argument gets re-litigated every quarter by whoever is in the room.